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TokyoTravelPal.com Tokyo-based Travel Agent Serving Foreign Travellers
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Quick Help
Frequently Asked Questions
| Our most common customer support questions: |
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1. How can I change my reservation? 2. How can I cancel my booking? 3. What cancellation fees apply? 4. How far in advance can I make a reservation? 5. Do I have to pay a booking fee when I make a reservation? 6. Can I claim for Airlines Mileage? 7. Can I pick up tickets at the airport on the departure day? 8. Can you send the tickets to overseas? 9. Can I pay in US dollars? 10. Are there changeable tickets? 11. Why are there no prices shown on certain dates? 12. If you are unable to find the information you are looking for, please feel free to contact us. |
| Flight tickets related questions and answers | |||||||||||||||
| Q1 | How can I change my reservation? We recommend that you inform us by phone when making changes to a booking so that swift action can be taken. Also note that when there is a change in your travel, the earlier booking may be required to be cancelled before a new booking can be made. It is important that you decide your trip before making a reservation to avoid being penalised for cancellation charges. | ||||||||||||||
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| Q2 | How can I cancel my booking? Cancellations should be made by phone whenever possible as delays could sometimes result in higher cancellation fee. Cancellations made on a weekend or holiday can only be processed on the next working day. Cancellation fee may or may not apply depending on the amount of notice given and varies according to types of tickets, tours purchased. | ||||||||||||||
| Q3 | What cancellation fees apply? For bookings made through us, the fee for cancellation is as below;
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| Q4 | How far in advance can I make a reservation? Usually reservations for our discount tickets are accepted around 2 months before the departure. | ||||||||||||||
| Q5 | Do I have to pay a booking fee when I make a reservation? No, we do not charge you any booking fees when you make reservations with us. We pride ourselves by keeping our price transparent and mark all prices for every single product. | ||||||||||||||
| Q6 | Can I claim for Airlines Mileage? Yes. ANA and JAL flight tickets allow you to claim for 50% mileage on Air+Hotel Packages, 100% on changeable one-way tickets and 75% on one-way discount tickets(FX, FT), unless it is stated otherwise. | ||||||||||||||
| Q7 | Can I pick up tickets at the airport on the departure day? Yes. This will be the case when you are making an immediate connections after landed in Japan. There is a fee of 500yen per ticket for using this service. Click here to see details. | ||||||||||||||
| Q8 | Can you send the tickets to overseas? Yes, it is possible. However, we suggest that you consider our local delivery service first. We use Yamato Takkyubin or Sagawa Express Delivery to deliver all our tickets. It allows us to specify the date and delivery time to ensure a smooth delivery, as well as to monitor the delivery. For a fee of 500yen per standard size parcel. | ||||||||||||||
| Q9 | Can I pay in US dollars? We prefer not to offer our tickets in different currencies or accept major foreign currencies mainly because of currency fluctuations. We believe it will defeat our purpose of offering you our best price when we accept major foreign currencies and make some adjustments to the actual price to combat currency fluctuations. However, at anytime you required us do a currency conversion so that you could guage the price in your own currency we will be happy to assist you. | ||||||||||||||
| Q10 | Are there changeable air+hotel package tickets? No, there isn't such ticket. Only full fare tickets allow you to make changes any number of times and even at short notice without any handling fee(unless a ticket has been issued, there is a 420yen charge for each ticket for reissuing). Do check with a travel agent specialized in domestic flight ticketing for changeable tickets as we are able to offer you a much lower price compared to buying directly from the Airlines. | ||||||||||||||
| Q11 | Why are there no prices shown on certain dates in the price calendar? Very often you will find prices are not available for certain dates especially when it falls during the local travel peak seasons (mainly during the New Year period, Sakura viewing seasons, Summer holidays, festive seasons, Golden week, Silver week and long-weekends). You will easily be paying more than double or triple the price on a lull period for the same deal. As such we do not include its price when it becomes over-priced. In this case, we recommend that you check with our reservation staff for other posssible tickets in order to bring down your traveling cost. | ||||||||||||||
