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TokyoTravelPal.com Tokyo-based Travel Agent Serving Foreign Travellers
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Quick Help
Frequently Asked Questions
| Our most common customer support questions: |
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1. How do I make a reservation? 2. How can I change my reservation? 3. How can I cancel my booking? 4. What cancellation fees apply? 5. How many days in advance do I have to put in my reservation? 6. How far in advance can I make a reservation? 7. Where do I meet my driver when I land at the airport? 8. How long is the trip to or from Narita airport? 9. How much room is there for luggage? 10. What if my flight is delayed? Will I be charged extra? 11. If you are unable to find the information you are looking for, please feel free to contact us. |
| Airport transfers related questions and answers | |||||||||||||||
| Q1 | How do I make a reservation? You can either call, email or use our online reservation form to file a booking. | ||||||||||||||
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| Q2 | How can I change my reservation? You can call or email us to update us with the changes. | ||||||||||||||
| Q3 | How can I cancel my booking? Cancellations should be made by phone whenever possible as delays could sometimes result in higher cancellation fee. Cancellations made on a weekend or holiday can only be processed on the next working day. Cancellation fee may or may not apply depending on the amount of notice given. | ||||||||||||||
| Q4 | What cancellation fees apply? The fee for cancellation is as below;
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| Q5 | How many days in advance do I have to put in my reservation? Bookings must be made at least 48 hours in advance. | ||||||||||||||
| Q6 | How far in advance can I make a reservation? We accept reservations up to 3 months ahead. | ||||||||||||||
| Q7 | Where do I meet my driver when I land at the airport? We enter the terminal approximately 15 minutes after a flight has landed, your designated driver will be holding a greeting board with your name on it in the arrival hall. You will be able to spot us the moment you have cleared custom check. You will also be given the mobile number of our driver few days before your departure. | ||||||||||||||
| Q8 | How long is the trip to or from Narita airport? Narita is 60 miles away from the city. Travel time depends on traffic conditions. It should take just less than an hour with smooth traffic and may take about 90 minutes in heavy traffic. | ||||||||||||||
| Q9 | How much room is there for luggage? As a rough guide, one trolley bag and one carry-on per person. Please exercise consideration where you have oversized luggage. With maximum capacity, it may not permit few large suitcases for certain vehicle models. Please check with us at booking. | ||||||||||||||
| Q10 | What if my flight is delayed? Will I be charged extra? You will not be charged any extra due flight delay. We monitor flight arrivals and dispatch drivers accordingly. | ||||||||||||||
