Terms and Conditions

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Terms and Conditions

General

Reservations
Information bearing the full name, gender and age of all travelling members along with a contact number and email address are required to make a reservation. All flight bookings (with the exception of one-way ticket bookings and Skymark Airlines ticket bookings) must be made at least 10 days prior to your departure date. The cut-off time for one-way ticket bookings are dependent on the ticket types. For JR rail package bookings and ski packages using rail or highway bus, the last day of booking is 3 days before your departure.
After your booking request has been received, we will confirm availability and reply with a confirmation email. If your application falls on a weekend or holiday, we will process it on the next working day. Should you not receive a reply from us within 2-3 working days after making a reservation, please notify us immediately.

Deposit & Payments
A reservation is made upon the payment of deposit (or a security deposit using your credit card).This deposit forms part of the final payment. Balance payment is to be paid in full to the Company twenty (20) days before departure. Failing to comply with this may result in automatic cancellation of reservation and forfeiture of deposit.
Your booking is deemed confirmed only when full payment is made. Prompt payments are required for all flight and rail packages departing in less than twenty (20) days.
Payment can be made using credit card or by foreign bank remittance. The following credit cards are accepted; JCB, MasterCard and VISA. For overseas payment through banks, it is the customer's responsibility to ensure that all bank surcharges including any intermediary banks are being paid for and not levied by the receiving party. Payments that are not made in full will cause delays and in cases may even render your bookings invalid.

III

Cancellations
Cancellation of bookings from passenger must be made in writing and received by the Company. The cancellation fee varies according to the types of tickets and tours purchased.

Miscellaneous
Please ensure that your personal particulars are correct when receiving our booking confirmation and when receiving the tickets as they cannot be re-issued. You are advised to reconfirm the flight schedule directly with the airlines as unforeseen changes in the airlines schedule may occur. We will not be responsible for any flight cancellations due to any unforeseen circumstances such as natural disasters, outbreak of war, curfews and riots, strikes, hijackings and alterations in the airlines' flight schedule. Neither the tour operator or the merchant is held responsible and liable for any loss due to bad weather conditions or low snowfall resulting in canceling of skiing activities.

Concerning purchase of any flight tickets.

(1)
1.1

Making a Reservation
All flight bookings must be made at least 10 days prior to your departure date with the exception of one-way ticket bookings and Skymark Airlines ticket bookings which allow the last day of booking of a flight 5 days before the departure.

(2)
2.1

Ticketing
After verification of payment, all tickets will be issued as electronic ticket (e-ticket) whenever possible. You are required to print out the electronic ticket and present it upon check in at the airport. The electronic ticket can be sent to you by fax or as an attachment with the email.
However when you have purchased a package plan that includes a hotel, it becomes necessary for us to send you the hotel voucher. This voucher along with your air ticket can be sent to you by post (500yen within Japan) or be dropped at the airport collection counter for you to pick up on the departure day (500yen/pax). Click here for more information on ticket collection at the airport and check-in procedures.

(3)
3.1

Amendments
All tickets offered with the exception of Full Fare Tickets(Unrestricted Tickets) are non-changeable. If you have purchased a non-changeable ticket, you are still allowed to make changes provided it is more than 21 days before the departure date. Any changes made to a reservation with 20 days or less before the departure day will incur a penalty. A new reservation will have to be made while we cancel the earlier reservation. Only when seat availability for the new reservation is ascertain, we will cancel the earlier reservation. You will need to pay the difference for the new reservation after calculating the cancellation penalty.　

(4)
4.1

Cancellation Policy/Charges
Cancellation charges are imposed due to the administrative processes that are required after cancellation. This is to dissuade users from abusing the booking system as they may deprive genuine customers of availability. Cancellations made on Saturday, Sunday or after business hours will be processed on the next working day.

Penalty is dependent on the amount of advance notice given. See table below;

Time of notice	Administrative charge	Cancellation Penalty
More than 21 days	1000yen each when ticket is issued	no cancellation penalty
Less than 20 days	-	20% penalty
Less than 14 days	-	30% penalty
Less than 7 days	-	40% penalty
1 day before departure	-	50% penalty
No Show	-	100% penalty

(5)
5.1

Refunds
All tickets if sent must be returned to us before we could carry out a refund. If ticket is missing, refund may not be successful for certain tickets. There is a clearance period of up to 30 days before the refundable amount can be credited back to your account.

Concerning purchase of any JR Rail Packages (or ski packages using rail or highway bus).

(1)
1.1

Making a Reservation
All bookings must be made at least 3 days prior to your departure.

(2)
2.1

Ticketing
Tickets will be issued approximately 10-12 days before the departure date. Original hard copy ticket will be used. As eticket and ticket collection at designated train stations are not available, we require a mailing address in Japan in order for us to send the tickets to you.
A flat rate of 500yen is collected and will be added to your total bill for the delivery of the ticket(s). Delivery is strictly restricted to within Japan.

(3)
3.1

Amendments
Changes to your reservation are allowed provided that it is more than 21 days before the departure date. Any changes made to a reservation with 20 days or less before the departure day will incur a penalty. A new reservation will have to be made while we cancel the earlier reservation. Only when seat availability for the new reservation is ascertain, we will cancel the earlier reservation. You will need to pay the difference for the new reservation after calculating the cancellation penalty.　

(4)
4.1

Time of notice	Administrative charge	Cancellation Penalty
More than 21 days	1000yen each when ticket is issued	no cancellation penalty
Less than 20 days	-	20% penalty
Less than 14 days	-	30% penalty
Less than 7 days	-	40% penalty
1 day before departure	-	50% penalty
No Show	-	100% penalty

(5)
5.1

Refunds
All tickets must be returned in order to process for a refund. If ticket is missing, refund is not possible. There is a clearance period of up to 30 days before the refundable amount can be credited back to your account.

Miscellaneous

Disclaimer
The information contained in this website is for general information purposes only. The information is provided by Travel Pal Co., Ltd and while we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express and imply, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance placed on such information is therefore strictly at your own risk. In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.

This website also contains links to other websites which are not maintained by us. Similarly, other websites may contain links to our website. Travel Pal is not responsible for the contents of those websites and shall not be liable for any loss, damages or injury arising from the access to and use of contents of those websites. Any links to other websites are provided as a convenience to you as a user of this website, and does not imply the endorsement of Travel Pal Co., Ltd. of the linked websites or association with their operators. We disclaims all responsibility and liability for the use of linked websites, which you access and use at your own risk.