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Conditions of Use (Vehicle Hire and Airport Transfer Services)

Terms and Conditions for Vehicle Hire

Outline of conditions for Vehicle Hire related services:
1. Definitions and Interpretations
2. Sales Agreement/Conditions
3. Terms Of Carriage
4. Cancellations
5. General Applications
6. Others

General Terms and Conditions for Vehicle Hire Services

1Definitions and Interpretations
In these Conditions:
1.1 "These Conditions" means the sales agreement or terms and conditions of sale set out in this document and (unless the context otherwise requires) includes any special terms and conditions agreed in writing between the Passenger and the Provider;
1.2 "The Passenger" means the person who accepts an offer of the Provider for the sale of services or whose order for the services is accepted by the Provider;
1.3 "The Provider" means the agent/company (Travel Pal Co Ltd) that provides the transfer service to the passenger.
1.4 "The Contract" means the contract for the provision of transfer services under these Conditions;

2Sales Agreement/Conditions
2.1 A contract will only come in to being upon the acceptance of the Provider of the reservation, and the following conditions shall be deemed to be incorporated in the contract. The passenger accepts these Conditions by placing a reservation or booking with the Provider, via the website (

2.2 No reservation submitted by the passenger shall be deemed to be accepted by the Provider unless and until confirmed in writing by email or by an authorised representative of the Provider with full payment or deposit being paid. Where a deposit is paid, this deposit forms part of the final payment. Balance payment is to be paid in full to the Provider twenty (20) days before the start of the service. Failing to comply with this may result in automatic cancellation of reservation and forfeiture of deposit.

2.3 The Provider reserves the right to make any changes in the specification of the services which are required to conform with any applicable safety or regulatory requirements.

2.4 Any typographical, clerical or other accidental errors in any sales literature, quotation, price list, invoice or other document issued by the Provider shall be subject to correction without any liability on the part of the Provider.

2.5 A maximum time of 30 minutes for address collections and maximum time of 60 minutes for airport waitings will be allocated, whereupon non-contact with passengers will classify the reservation to be a no show and shall be subject to penalties.

2.6 The Provider reserves the right to revise these Conditions at any time without prior notice at its sole discretion.

3Terms Of Carriage
3.1 Rates are based on Passengers being ready to travel at the booked time. Passengers must update the Provider with their flight arrival/departure information accurately and must notify the Provider immediately of any changes.

3.2 Neither the Provider nor any of its contracted or sub-contracted drivers will accept responsibility for loss or damage to luggage in any situation. Passengers are responsible for their own possessions.

3.3 The Provider and/or its contracted or sub-contracted drivers have the right to refuse any passenger or to make the journey due to the passenger having excess luggage, unruly or smoking inside the vehicle.

3.4 In situations where our contracted or sub-contracted drivers deem that the road condition does not warrent the vehicle to enter and stop in front of the pick up location or drop off location safely, the vehicle shall be arranged to stop at a nearby road junction instead as close as possible to the orgin location.

4.1 You must notify the Provider by email or telephone in the event of a cancellation of reservation. Cancellation charges are imposed due to the administrative work that took place after your reservation has been confirmed. Cancellation penalty may also apply according to the amount of notice given. This is to dissuade users from abusing the booking system and depriving genuine users from getting their booking.

4.2 Cancellations made on Saturday, Sunday or after business hours will be processed on the next working day.

4.3 Refer to the following table for the cancellation penalty for point to point transfers. Penalty is dependent on the amount of advance notice given.

Time of cancellationPenalty
15 days or moreno cancellation fee or penalty
14 days or lesser20% penalty
7 days or lesser30% penalty
Less than 2 days40% penalty
1 day before departure50% penalty
No ShowNo refund

4.4 Different cancellation policy apply for cancellation of limousine vehicles (Point to point).

Time of cancellationPenalty
15 days or moreno cancellation fee or penalty
14 days or lesser20% penalty
7 days or lesser30% penalty
3 days or lesser50% penalty
Less than 48 hours notice or no showNo refund

4.5 For full day and multiple days vehicle hire.

Time of cancellationPenalty
15 days or moreforfeiture of deposit
14 days or lesser30% penalty
7 days or lesser50% penalty
1 day before departure80% penalty
Cancel on actual day or no showNo refund

5General Applications
5.1 The Provider shall not be liable to the Passenger or be deemed to be in breach of the Contract by reason of any delay in delivery or in performing, or any failure to perform, any of the Providers obligations in relation to the Service, if the delay or failure was due to any cause beyond the Providers reasonable control. Without prejudice to the generality of the foregoing, the following shall be regarded as causes beyond the Providers reasonable control directly or indirectly:

5.1.1 act of God, explosion, flood, tempest, fire or accident;

5.1.2 war or threat of war, sabotage, insurrection, civil disturbance or requisition;

5.1.3 acts, restrictions, regulations, byelaws, prohibitions or measures of any kind on the part of any governmental, parliamentary or local authority;

5.1.4 traffic accidents, traffic hold ups, traffic congestion;

5.1.5 strikes, lockouts or other industrial actions or trade disputes (whether involving employees of the Provider or of a third party);

5.1.6 flight delays, flight cancellations;

5.1.7 power failure or breakdown in machinery including computer systems.

5.2 Except as expressly provided in these Conditions, the Provider shall not be liable to the passenger by reason of any representation, or any implied warranty, condition or other term, or any duty at common law or under statute, or under the express terms of the Contract, for any direct or consequential loss or damage sustained by the Passenger (including, without limitation, loss of profit or indirect or special loss), costs, expenses or other claims for consequential compensation whatsoever (and whether caused by the negligence of the Provider, its servants or agents or otherwise) which arise out of or in connection with the supply of the services.

6.1 The Provider and/or its contractor or sub-contractor have the right to make claim from the Passenger if the leather seating or interior is found to be damaged due to the cause of the Passenger.

6.2 The Contract shall be governed by the laws of Japan.